Resources

Debit Card FAQs

Susser Bank offers Instant Issue Debit Cards, allowing you to receive and start using your new debit card immediately upon opening an account or replacing a lost or stolen card. To receive a new card on demand, visit one of our locations or contact a Client Care team member.

How do I activate my new debit card?

To activate your Susser Bank debit card, call (800) 290-7893.

How do I change my PIN number?

To change your Personal Identification Number (PIN), call (800) 290-7893.

What are the benefits of having a debit card?

  1. Easy to obtain. Once you open an account most institutions will issue you a debit card upon request.
  2. Convenience. Purchases can be made using a contactless or chip-enabled terminal or by swiping the card rather than filling out a paper check.
  3. Safety. You don’t have to carry cash or a checkbook.
  4. Readily accepted. When out of town (or out of the country), debit cards are usually widely accepted (to not have an interruption in service, please make sure to let Susser Bank know when you are going out of town).

How is my debit card protected?

Consumers who use debit cards are protected by the Electronic Funds Transfer Act (EFTA)

What do I do if my debit card is stolen or lost?

Please contact Susser Bank immediately at 1 (888) 297-3416 to report your card as lost or stolen.

Personal banking clients can report their card as lost or stolen using Susser Bank’s online banking and mobile app, under the ‘Debit Card Management’ section.

How do I report unauthorized charges on my debit card?

Please contact Susser Bank immediately at (817) 987-2400 to report unauthorized transactions on your debit card.

What are the daily spending and withdrawal limits on my debit card?

Individual spending limits are set for personal and business. Contact a Client Care team member if you need your limits adjusted.

Personal banking clients can view their debit card limit using Susser Bank’s online banking and mobile app, under the ‘Debit Card Management’ section.

Can I use my debit card while traveling abroad?

Yes, Susser Bank clients may use their debit card when traveling abroad. Contact a Client Care team member to notate your travel dates.

Personal banking clients can notate their travel dates using Susser Bank’s online banking and mobile app, under the ‘Debit Card Management’ section.

How do I dispute* a charge made with my debit card?

You can dispute a charge made with your debit card either through Susser Bank online banking or mobile app or by calling Susser Bank directly at (817) 987-2400. If you notify us more than 60 days after the charge was made, you could be responsible for the full amount of any transactions that occurred after the 60-day period and before you notify us.

Reg E limits your liability for unauthorized or fraudulent electronic activity that occurs on your account if you notify the bank within certain deadlines. The complete text of Reg E is rather lengthy. Here is a summary:

Notify us immediately of unauthorized transactions. Contact information:

Susser Bank
ATTN: Client Care
3030 Matlock Road Arlington, TX 76015
(817) 987-2400 or (800) 395-3900

You are liable for unauthorized activity that occurs on your account after you discover it but fail to alert the bank. Tell us your name and account number. Provide clear details to help us identify the transaction(s) in question, such as date, dollar amount and the description.

We will investigate your claim. If we take more than 10 business days to complete the investigation, we will adjust your account for the amount you think is in error so that you may have use of the money during the remainder of our investigation. These provisional funds may be removed depending upon the outcome of our investigation.

How do I manage my debit card online?

Personal banking clients can securely manage their debit card and accounts all in one place using Susser Bank’s online banking and mobile app.

Manage debit card transactions:

  • Set spending limits based on your preferences, including dollar amount, transaction type, and merchant type
  • Set temporary card limits
  • Set travel notifications
  • Turn your card on or off

Maintain debit card security:

  • Get instant alerts on certain types of transactions, like declined charges
  • Report your debit card as lost or stolen

Manage new debit cards:

  • Request a replacement card
  • Activate a newly issued card

Should you have any questions, please contact your Susser Banker or a Client Care team member.

Does Susser Bank coordinate automatic payment information updates with vendors when I receive a new card?

Susser Bank offers an Automatic Billing Updater (ABU) Service that allows participating merchants to automatically receive updated card information and ensure automated payments are continued without interruption. No action is necessary if you wish to participate in this service. To learn more or opt out of this service, visit our ABU Service page.