An Important Susser Bank COVID-19 Update

Matt Machado on September 29, 2023

Please know Susser Bank and the banking industry remain safe and sound. Susser Bank is joining other businesses in our communities to help slow the spread of the Coronavirus (COVID-19).

As we all are trying to adapt during this time of uncertainty surrounding the evolving COVID-19 situation, Susser Bank is taking precautionary steps to help protect you, our communities and our team members.

Beginning March 18, 2020, the following branch lobbies are temporarily closed until further notice:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Bedford: 500 Harwood Road, Bedford, TX 76021
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681

Our drive-thru banking and night depository services will continue to be open.

We would like to remind you that ATMs are always available (Surcharge Free ATM Locator), and we strongly recommend that you use our digital tools and other resources for self-service banking and 24/7 account access.

Drive-Thru Banking
Drive-thru banking is available at the following branches:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
    • Drive-Thru Hours: 
    • Monday – Friday, 7:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Bedford: 500 Harwood Road, Bedford, TX 76021
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681
    • Drive-Thru Hours: 
    • Monday – Thursday, 8:00 a.m. – 5:00 p.m.
    • Friday, 8:00 a.m. – 6:00 p.m.

Safe Deposit Box
Safe deposit box access is available by appointment only at the following branches. Please call (800) 395-3900 to schedule an appointment.

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043

If you plan to visit a branch on appointment basis, our team is taking extra precautions to frequently sanitize our facilities based on recommendations provided by the Centers for Disease Control and other health professionals.

Online and Mobile Services

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.

Thank you for your patience and understanding during these unprecedented times. Please feel free to call our Customer Support Team at (800) 395-3900 if you have any questions about enrolling and using our online and mobile banking services.

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and/or social media channels (Facebook and LinkedIn).

For additional information about COVID-19, visit the Centers for Disease Control.

Protect Yourself from Scammers

Matt Machado on September 29, 2023

Protect yourself from scammers. Stay alert and vigilant.

Unfortunately, scammers are taking full advantage of the Coronavirus (COVID-19) crisis. It is possible that you may receive “phishing attempts” to access your accounts. Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message.

Please email [email protected] or call (800) 395-3900 if you receive a suspicious call, text or email, to report the incident.

Please read and follow these tips, provided by the Federal Trade Commission (FTC), to avoid being victimized by scammers: 

  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Ignore online offers for vaccinations and home test kits. Scammers are trying to get you to buy products that aren’t proven to treat or prevent the Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
  • Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
  • Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

For more information, visit www.consumer.ftc.gov.

Our New Round Rock Branch is Open

Matt Machado on September 29, 2023

Our new, state-of-the-art Round Rock branch is officially open*! To better serve you, this location provides drive-thru teller lanes and a drive up ATM. Below is a sneak peek inside the newest Susser Bank branch. Stay tuned for an announcement about our grand opening ceremony.

920 North Interstate Hwy 35
Round Rock, TX 78681

 

Our new branch information can be found HERE. *Due to the evolving COVID-19 situation, our branch lobby operations are currently reduced to bank transactions by appointment only. Drive-thru services will continue to be open.

Texas Banks 4 Food Banks

Matt Machado on September 29, 2023

Like many Texans, Susser Bank has been moved by the unprecedented demand for food banks across the state. We continue to be inspired by the incredible efforts of our local food banks, the Feeding Texas network and all the amazing volunteers working tirelessly to meet the significant needs in response to the COVID-19 pandemic.

We are proud to have joined the Texas Bankers Association to support the Central Texas Food Bank, Coastal Bend Food Bank, North Texas Food Bank and Tarrant Area Food Bank, which are part of the Feeding Texas network that serve all 254 Texas counties.

Whether it is putting food on the table by helping to preserve jobs or literally helping to put food on the table in partnership with Feeding Texas, Susser Bank and the Texas Bankers Association embrace the tagline, “Strong Banks. Stronger Communities,” now more than ever.

Learn how you can help join the fight against hunger too by visiting www.feedingtexas.org.

Our New Fort Worth Branch is Now Accepting Transactions

Matt Machado on September 29, 2023

We are excited to announce our new state-of-the-art Fort Worth branch is officially open and accepting transactions. The new branch is conveniently located at 4200 South Hulen Street, Suite 110, Fort Worth TX, 76109. Complete Fort Worth branch information can be found HERE.

    

Susser Bank is taking precautionary steps to help protect you, our communities, and our team members. Due to the COVID-19 pandemic and as a preventative measure, our branch lobby operations are currently reduced to bank transactions by appointment only until further notice. To schedule an appointment, please call:

(817) 987-2224 or (817) 987-2210

ATM and night depository services are available at this location.

New Website and Online Banking

Matt Machado on September 29, 2023

On Tuesday, April 27, we will launch our rebranded website and online banking platform at www.SusserBank.com. When visiting the website on April 27, you will see the newly unveiled Susser Bank brand and more information about our company, including Susser’s customer-centered mission and the core values which we strive to uphold daily.

Please be aware:

  • You will not experience any changes to your online banking capabilities and user flow. All online banking technology will maintain its current functionality, ensuring minimal disruption to your online banking experience.
  • If you adopt our mobile banking app, please look for the new Susser Bank app icon. While its design will change to reflect our new name, the app will continue to function as before. You may be prompted to upgrade the app depending on your mobile settings and will be required to re-authenticate your login credentials.

New mobile banking app icon:

  • Banking team members’ email addresses will change to a new format on April 27: [email protected]. Our current Affiliated Bank email addresses will receive email messages for a period of time after the change.

Questions?

Should you have any questions regarding the company name, email address or website change, please contact your Susser Banker or Client Care at (817) 987-2400.

As always, we thank you for your business. We are proud to embark on the next stage of our journey with you as Susser Bank – a name that stands for service to you and your success.

Avoid PPP Loan Fraud Schemes

Matt Machado on September 29, 2023

Unfortunately, scammers have been quick to develop fraud schemes and take advantage of small businesses applying for financial support through the Small Business Administration (SBA) Paycheck Protection Program (PPP).

Common fraud schemes have been focused on collecting fake fees, contact and banking information, from small business owners. It is possible that you may receive email phishing scams attempting to access this information.

Please be aware that we are not contracted with any third-party vendors and will not use a third-party to ask for loan or personal information unless we explicitly send a communication saying so. Additionally, we will never request your username, password, or other electronic banking credentials by phone, email, or text message.

Please contact Client Care at (817) 987-2400 or by email at [email protected] if you receive a suspicious call, text, or email, to report the incident.

To help avoid PPP Loan fraud schemes, please follow these tips, provided by the Federal Trade Commission (FTC):

  • If you get an email that looks like it is from the SBA or your bank, do not click on any links. Instead, go directly to the organization’s website for information.
  • The government will not ask you to pay upfront, and it will not call to ask for your Social Security, bank account, or credit card number.
  • Be cautious about companies that offer to expedite or facilitate your ability to get PPP loans. Be wary of companies you have never heard of or that call or send you emails out of the blue.

Should you have any questions, please contact your Banking Officer or Client Care at (817) 987-2400 or by email at [email protected].