DALLAS (May 11, 2021) – Texas-based Affiliated Bank, N.A., has changed its name to Susser Bank to better reflect its ambitious growth strategy. Since 2018, the Bank has operated under the ownership and direction of Susser Banc Holdings Corporation, led by fifth-generation Texas entrepreneur Sam L. Susser. Susser Bank will cater to business leaders who seek timely, personalized support from a responsive banking team.
“Texans deserve a long-term, collaborative partner that has their best interests at heart,” says Chairman Sam L. Susser. “Our personalized, transparent approach is dedicated to serving entrepreneurs, professionals, and privately-held companies. Our single-minded purpose is to create outstanding financial solutions that benefit our clients, team members and the communities where we operate.”
A diversified bank with robust capital, liquidity and leading-edge technology, Susser Bank creates positive experiences for customers and team members while offering a full suite of personal and commercial banking solutions.
DALLAS (June 22, 2021) – As part of its ambitious growth strategy and dedication to community-focused culture, Texas-based Susser Bank has put together a highly experienced and exceptionally qualified leadership team to serve San Antonio, Austin and the South Texas region.
The team is unique in that three of the individuals are San Antonio natives and have served together for two decades in the banking industry. Their strong bond and deep community roots speak to Susser Bank’s commitment to attract the best talent to provide extraordinary customer service.
The new Susser Bank team members include Steve Edlund, San Antonio Market Executive; Adam Carr, Senior Vice President of Commercial Banking; and Elaine Cruz, Vice President of Commercial Banking. The three tenured bankers have worked together for 20 years beginning at IBC Bank and most recently with Cadence Bank.
Daniel Robertson also joins Susser Bank and will be supporting the team as a credit analyst.
In addition to this highly proficient team, Mark Metcalfe joins Susser Bank as Executive Vice President, Commercial Banking for Central and South Texas. Metcalfe brings over 15 years of experience specifically in the San Antonio, Austin and South Texas markets. He most recently served as a regional executive with Wells Fargo Bank and has been in the banking industry for 23 years. Metcalfe will expand Susser Bank’s reach into the greater Austin market.
“This powerful leadership team owns a wealth of experience and knowledge about the San Antonio and South Texas markets,” says Susser Bank Chairman, Sam L. Susser. “They are perfectly positioned to serve business leaders who seek something different and new – timely, personalized support from a transparent, accessible, and highly responsive banking organization.
Chairman and CEO Sam L. Susser spoke with the Dallas Business Journal about how we are building a company designed to serve the communities we live in for generations to come.
Sam L. Susser has taken over as Chairman and CEO of his eponymous bank as the company prioritizes organic top-line growth, actively hires across the state and diversifies its loan portfolio.
Though Susser didn’t have experience in community bank leadership prior to Susser Bank Holdings LLC acquiring a majority stake in BancAffiliated Inc. in 2018, the new helm of the company said he has a strong team and clear strategy. Susser said the bank is on track for “steady” growth over the next several years.
Since the acquisition, Susser Bank has more than doubled in assets to $1.4 billion, with a loan portfolio of about $800 million, he said. The bank has also ramped up its internal and client-facing technology, hired dozens of new employees this year and increased liquidity for loans.
“I think there’s going to continue to be significant opportunities because of the caliber of the people that have decided to reach out to us and join us in building a company that’s going to be around for generations,” Susser said.
Sam L. Susser, Chairman and CEO of the Bank, spoke with the Dallas Business Journal about the mission behind our name and succession planning.
Many North Texas banks are ready to be acquisitive as mergers in the industry steadily increase and the number of smaller banks continues to drop.
Though a myriad of factors contribute to M&A activity for financial institutions — low interest rates dampening traditional money-making methods, technology advancing at a presto pace and big banks getting bigger — there’s a major, less economically-driven issue.
North Texas bank leaders all agree — a successful bank needs qualified successors.
One of the most important, and increasingly more obvious, aspects of current and upcoming deals is the question of “who will run the bank?”
As many community banks look to the future, some could be eyeing to sell because they don’t have a succession plan. Others could be foregoing a succession plan because they’re looking to sell.
Sam Susser, chairman and CEO of Susser Bank, said when he became chairman of the company three years ago, he met with at least 20 other Texas-based community bank leaders.
“Most of the banks that I met with, their plan was to sell out,” Susser said. ”They definitely were not worried about succession planning. Their succession plan was to consolidate. I definitely believe that’s a trend…Because banks are wanting to exit, they’re not focused on succession planning.”
Susser Bank is proud to be named by the Arlington community as the 2021 All Star for Customer Service in the banking category. We are grateful for our community of clients and look forward to continuing to serve you for generations to come.
Susser Bank is actively monitoring the COVID-19 situation and taking steps to ensure you have uninterrupted banking services while still protecting the health and safety of our customers, associates, and employees.
Account Access Although we will miss seeing you, for your safety, we encourage you to use Susser Banks’s digital tools and other resources for self-service banking and 24/7 account access:
Deposit your checks from anywhere using the Susser Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Susser Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Personal Online Banking.
Telephone Banking With our telephone banking you can access your account balances from any phone at any time. You can also transfer funds between Susser Bank accounts and see if a check or deposit has posted to your account.
Mortgage/Loan Payment Information If your mortgage payments are serviced out of the New Jersey Processing Center, make a payment here: Make a Mortgage Payment.
To make a one-time payment for loans serviced through the Arlington Processing Center, make a payment here: Make a Loan Payment.
Precautions We have taken measures inside our branches to help contain the spread of COVID-19, including increasing the amount of sanitizing wipes for employees, providing hand sanitizing stations for customers, and implementing thorough cleaning procedures in line with recommendations from the CDC.
In addition, we have suspended all business-related travel for our employees and have increased the ability for many of our people in support positions to work from home or other locations to keep our operations functioning.
Spam It’s possible that you may receive “phishing attempts” to access your accounts.
Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.
As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and social media channels (Facebook and LinkedIn).
Susser Bank is committed to serving you.
Sincerely,
Garry J. Graham President and CEO
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
We are excited to introduce our new line of personal and business credit cards, available now. The best part? You get to choose your benefits – low rate, cash back or rewards. So kick back, relax and enjoy the convenience of Susser Bank’s credit card services.
Speak to a representative at your branch today to find the card that is right for you, or click here to learn more.
Susser Bank made D Magazine’s list of Fastest-Growing Community Banks in North Texas. We are so thankful for all of our customers, our number one supporters. We wouldn’t be where we are today without you. Thank you for being a part of our journey!
Our branches are fighting hunger in their communities and will be holding a food drive this Thanksgiving season. Donations can be dropped off in any branch lobby now through November 22, 2019. Please contact your local branch for more details or call us at (800) 395-3900.
Arlington: Donating to Mission Arlington/Mission Metroplex
Bedford: Donating to Tarrant Area Food Bank
Garland: Donating to North Texas Food Bank
Round Rock: Donating to Round Rock Area Serving Center
We are thrilled to announce that our new Fort Worth and Round Rock locations will be opening soon. Our new Fort Worth location will be conveniently located at 4200 S Hulen St, Suite 110, Fort Worth, TX 76109. Our Round Rock branch is moving to a more easily accessible location at 920 N Interstate Hwy 35, Round Rock, TX 78681. We look forward to the endless opportunities that these new locations present for you, our communities and our team members. We are excited to see you there soon. Stay tuned for updates!
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