New Bank Location in Plano

Susser Bank is pleased to announce we have opened a new full-service branch in Plano, Texas. You can find us at 6900 North Dallas Pkwy, Suite 125, Plano, Texas 75024 – Legacy Town Center II. Our new location is conveniently located near the Dallas Tollway and in the heart of Collin County.

This expansion reflects our ongoing commitment to providing our clients with exceptional service and convenient access to our comprehensive range of financial solutions. Please note that our Dallas location will continue to serve our clients at 100 Crescent Court, Suite 575, Dallas, Texas 75201.

Our new Plano branch features state-of-the-art facilities with our team of tenured, experienced professionals ready to assist with all your banking needs. We will continue to remain as responsive and accessible as ever, with a new location that makes in-person visits more convenient for our North Texas clients. We are excited about this new chapter and are confident that our Plano location will become a cornerstone of the community. We plan to support growth in Plano with our strong capital base, liquidity, technology and highly responsive, bespoke service for many generations.

Operating hours are Monday to Friday, 9:00 a.m. to 5:00 p.m.


Your Plano Team

Janine MarshallSVP, Market President
Direct: 214.258.6939 | [email protected]

Dawn ChavezSVP, Treasury Management Solutions Officer
Direct: 214.623.5657 | [email protected]

Scott RhinehartSBA Director
Direct: 817.987.2385 | [email protected]

Patrick WhiteVP, Deposit and Liquidity Specialist
Direct: 214.785.1243 | [email protected]

Phil WhiteSenior Vice President
Direct: 214.778.1497 | [email protected]

Mobile Banking App Update

We are pleased to inform you that the latest update to the Susser Bank Mobile app will be available on November 5, 2024. This new release, accessible via the Apple App Store for iOS and Google Play for Android, introduces key improvements designed to enhance your mobile banking experience.

What’s New?
With this update, the quick links at the top of your mobile banking screen will relocate to the new mobile thumb bar, allowing streamlined access to key services at the bottom of your screen.

Action May Be Required for Current Mobile App Users
While the quick links will change and move to the bottom of the screen, the app will continue to function as before. You may be prompted to upgrade the app depending on your mobile settings. If prompted, to begin using the latest features, existing app users will need to update the app in the App Store or Google Play on November 5. You will receive an in-app notification when the update becomes available.

New to Susser Bank Mobile?
If you have not yet downloaded the app, you may do so by visiting the App Store or Google Play and searching “Susser Bank Mobile” or by clicking the following link:

Thank you for being a client of Susser Bank. We are committed to continuously improving our services to provide you with a superior banking experience.

Should you have any questions, please do not hesitate to contact a Client Care team member at (817) 987-2400.

CEO Spotlight on KRLD-AM

Chairman and CEO Sam L. Susser was recently featured on KRLD-AM 1080, discussing key topics including the recent 50 basis point reduction in the Federal Funds rate, the opening of new branches in Austin and Plano, the current state of the Texas economy and the future outlook for Susser Bank. 

To listen to the complete interview, click here.

New Bank Location in Austin

We are pleased to announce we have opened a new full-service Susser Bank branch in Austin, Texas. You can find us at Barton Oaks Plaza, 901 South MoPac Expressway, Building 1, Suite 100, Austin, Texas 78746. Our location on Mopac Expressway provides easy access to Loop 1, Highway 290, Highway 71, Highway 360, and Highway 2244 (Bee Caves Road).

This expansion reflects our ongoing commitment to providing our clients with exceptional service and convenient access to our comprehensive range of financial solutions. Please note that our Round Rock location will continue to serve our clients at 920 North Interstate Hwy 35, Round Rock, Texas 78681.

Our new Austin branch features state-of-the-art facilities with our team of tenured, experienced professionals ready to assist with all your banking needs. We will continue to remain as responsive and accessible as ever, now with a more central location that makes in-person visits more convenient. We are excited about this new chapter and are confident that our Austin location will become a cornerstone of the community. We plan to support growth in Austin with our strong capital base, liquidity, technology and highly responsive, bespoke service for many generations.

Operating hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., with a night depository box available for your convenience.


Your Austin Team

Mark MetcalfeEVP, Central Texas Commercial Banking
Direct: 512.356.9956 | [email protected]

Chris WheelerAustin Market President
Direct: 512.356.9958 | [email protected]

Salina BensmanSVP, Treasury Solutions Officer
Direct: 512.356.9948 | [email protected]

Tim CapertonSVP, Senior Relationship Manager
Direct: 512.356.9939 | [email protected]

Drew ThurmanVP, Relationship Manager
Direct: 512.356.9941 | [email protected]

Natalie HemphillAVP,  Branch Manager
Direct: 512.356.9960 | [email protected]

Exciting Developments Underway

In a recent interview with the Dallas Business Journal, Carl Cravens, our Chief Banking Officer, shared our plans to more than double our headquarters space by relocating from the current Uptown location to the iconic Old Parkland East Campus. This move reflects our commitment to growth, enabling us to better serve our clients and bankers as we continue to expand. Alongside the opening of our first branch in Collin County, we’re strengthening our presence across all major Texas markets, delivering exceptional service and innovative banking solutions to even more communities. Dallas Business Journal has the story >


Susser Bank will more than double its space by moving its headquarters from the Crescent in Uptown to another iconic Dallas location to accommodate growth.

The Dallas-based bank also plans to continue expanding into new Texas markets including with its first branch in Collin County. Both moves come on the heels of a $40 million capital raise earlier this year and signify continued momentum for the bank.

Susser will move its headquarters from roughly 6,500 square feet in the Crescent to more than 14,000 square feet in Old Parkland East, a new addition by developer Crow Holdings to the office campus known for Jeffersonian architecture and a roster of deep-pocketed finance tenants. Carl Cravens, executive vice president and chief lending officer for Susser, said the bank intends to move into the new space in summer 2025.

He said the move was “just due to the fact we’re out of space and the floor plan at Old Parkland where we’re moving to is just a better fit for us.

“We’ve added bankers and we’ve added staff to our back office on the credit analyst side and the portfolio management team and just needed more space,” Cravens added.

Cravens said the bank will have space for around 40 people in the new office.

The bank had $2.15 billion in assets as of March 31, up more than 12.5% a year prior, according to call reports filed with the Federal Financial Institutions Examination Council.

Susser Bank has been headquartered in the Crescent since 2021, after previously being located in Bedford. The Susser family acquired a majority stake in BancAffiliated Inc. in 2018 and converted the bank from a national bank to a state-chartered bank in 2020, followed by the name change and HQ move to Dallas. Sam L. Susser, a longtime Corpus Christi businessman and the bank’s chairman, became CEO in 2021.

Cravens said the bank’s lease at the Crescent was coming up for renewal and bank leaders had to make a decision about whether to add space there or look at other options. Old Parkland made sense because Sam Susser’s personal office is already located there and it offers a “good central location.”

“We were familiar with the facilities, the meeting spaces and the debate chambers where we’ve held several meetings, guest speakers and shareholder meetings,” Cravens said. “The layout and the familiarity of the location was something we were accustomed to. And we like that it’s just easy to get in and out of for our clients.”

Susser Bank will join law firm Polsinelli PC, which recently inked a lease for 41,000 square feet at Old Parkland East.

In addition to the headquarters move, Susser Bank also has plans to open a branch in Plano, its first in Collin County. The bank, which had $1.7 billion in deposits and a $1.4 billion loan portfolio as of March 31, currently operates nine branches in Dallas-Fort Worth, Houston, San Antonio and Round Rock. The bank also operates three loan production offices in Austin, Corpus Christi and Plano.

The bank previously disclosed plans to convert the Austin loan production into full-service branch this year, and now it intends to follow suit in Plano as well. The branch will be located at 6900 N. Dallas Pwky., according to a filing with the Texas Department of Banking.

Following the capital raise in January, Sam Susser said the bank would focus on growing commercial and industrial relationships and continuing to hire additional commercial lenders and employees for its mortgage business.

Susser brought on Janine Marshall as a market president about two years ago to lead an expansion into Collin County that has gone well for the bank. Today, about 4% of Susser’s loan portfolio comes from Collin County and Marshall’s team has grown to five bankers, Cravens said.

“It was time to find a branch setting for her,” Cravens said.

The bank will look to continue growing the team in Plano. Cravens said he could see the team doubling within the next year and half as Susser continues to gain momentum in the market.

By Holden Wilen – Staff Writer, Dallas Business Journal

Jul 25, 2024

CEO Spotlight on KRLD-AM

Chairman and CEO Sam L. Susser shares insights on Texas’s commercial activity with David Johnson, Host of CEO Spotlight on KRLD-AM. During the conversation, Susser emphasized the strategic recruitment of seasoned bankers well-versed in navigating market fluctuations. With this solid foundation in place, our team is poised for upcoming opportunities, demonstrating our commitment to thriving in dynamic market conditions.

To listen to the complete interview, click here.

Susser Bank Golf Classic

More than 92 golfers and over 60 sponsors took part in the Susser Bank Golf Classic, benefiting The University of Texas MD Anderson Cancer Center on May 6 at the PGA Frisco Fields Ranch Golf Course. The incredible turnout resulted in raising more than $180,000 to support the institution’s mission to end cancer. 100% of the costs of the event were underwritten by Susser Bank and the Susser family.

The tournament serves as an opportunity to unite the community for a day of golf while contributing to a meaningful cause. The evening before the tournament, Catherine and Sam L. Susser, Chairman and CEO of Susser Bank, extended their gratitude to the participants at a dinner held at their family home. Their words of appreciation echoed the sentiment of hope for a future free of cancer, made possible through the support of dedicated sponsors. Dr. Peter Pisters, President of MD Anderson, was the keynote speaker and his remarks about recent developments to end cancer were truly inspiring.

“MD Anderson is one of the world’s most respected centers devoted to eradicating cancer and serving patients battling this horrible disease,” said Susser. “Chances are, each of you has a personal stake in the fight against cancer. When I reflect on our family’s own experience walking alongside loved ones with the disease, I cannot fathom a world without MD Anderson and its exceptional caregivers, researchers and lifesaving technologies. Our family believes it is essential to invest in research and clinical trials with the goal of ending cancer, and there is no institution that is more impactful at this fight than MD Anderson.” Susser continued, “Thank you to the many clients, bankers, directors, shareholders and volunteers who came together to make these two days of events both impactful and memorable.”

Annual Shareholder Meeting

We extend our gratitude to our loyal clients, investors, and directors for attending the Susser Bank Annual Shareholder Meeting and for your ongoing support along our journey. Your presence and engagement were greatly appreciated, and we are thankful for the impressive turnout. Our goal is to establish a banking franchise that will help grow Texas businesses for generations. Thank you for being an integral part of the Susser Bank family as we work towards a brighter and more prosperous future for all.

Greater Austin Metro Area Team Volunteer Day

Our Austin and Round Rock teams recently volunteered at the Central Texas Food Bank, processing nearly 3,000 meals for our neighbors in need. The Central Texas Food Bank takes a proactive approach to combat food insecurity in our community. We are proud to support such an amazing organization and to have service-minded members who are committed to the values our company strives to represent.